Every company approaches Service Level Management (SLM) differently. However, there are a few standard best practices that should be used as a starting point. This includes listing the services provided as well as what is not from the service, to avoid misinterpretation of assumptions by either side; identifying performance indicators, including the definition and method of measurement, as well as the expected turnaround time in establishing accountability and escalation protocols, and negotiating costs/service tradeoffs.

SLM also makes sure that everyone is on the same page to ensure that departments don’t have to fight over who is responsible for what. This is especially important when you work with http://www.slm-info.org vendors outside of your organization. Documenting SLAs can help prevent confusion that could lead to delay delivery dates bad metrics, and unhappy customers.

SLM can also assist you remain flexible by continuously monitoring and reviewing the level of service and services. It is then possible to make changes quickly if the need arises.

You can also enhance the quality of service to achieve or surpass your expectations. For example, you might like to improve the speed at which your site loads. You might not see any improvements if you go over the limit.

SLAs are often a big attraction for prospective customers, since they provide an exact picture of what their investment in your service will be. A team that is dedicated to SLM is a good idea because it means that their efforts will not be overlooked or ignored in the event that the contract has been signed.